FAQ

A virtual private network (VPN) provides privacy, anonymity and security to users by creating a private network connection across a public network connection. VPNs can be used in combination with proxy servers, and overlay networks.
When you switch it on, a VPN creates an encrypted tunnel between you and a remote server operated by a VPN service. All your internet traffic is routed through this tunnel, so your data is secure from prying eyes along the way. Because your traffic is exiting the VPN server, your true IP address is hidden, masking your identity and location.
You definitely need VPN; it’s one of the best tools designed to protect your online activity. You can protect yourself against cybercrime or bypass geographical restrictions and unlock content on your favorite streaming sites. Using a VPN will ensure your online activity and identity is private and no third party service can access that.
If you’re ready to protect your internet activity with next level encryption, you can get started in just three simple steps:

1. Sign up for a VuzeVPN plan.
2. Download the app on your computer and follow the installation steps.
3. Open the app and click Connect.

A VPN can hide your online identity by masking your IP address. It encrypts your location and the data you send and receive, helping protect your personal identifiable information (PII). This data can come in the form of your bank information, as well as Social Security and driver's license numbers.
Free VPNs can be very dangerous. Why? Because to maintain the hardware and expertise needed for large networks and secure users, VPN services have expensive bills to pay. VuzeVPN does not store any of your personal data or activity. Your privacy is safe with us!
It may come as a surprise to some, but Virtual Private Networks (VPN) are actually banned in some countries. Although the list of countries that outright ban the usage of VPNs is short, there are others who tightly regulate the industry. The countries listed below have either completely banned VPNs or have tight restrictions: China, Russia, Belarus, UAE, Turkey, Oman, Uganda, North Koreea, Turkmenistan, Iraq.
We do not keep any logs of user activity, which ensures that there is no evidence of your online activities. Your connections should be and will remain private if you decide to use our product.
Although some VPN services out there, mostly the free ones, might slow down your connection, this is not the case here. VuzeVPN gives you secure, fast, unlimited, and unrestricted access to any web content, anytime you want.
Sadly, no. For the time being VuzeVPN only works on a Windows operating system but our development team is actively working on the version for MacOS and other devices too.
VuzeVPN offers standard subscription plans. Each subscription comes with a 30-day money-back guarantee, so you can try the service without any risk. Click here to check the VuzeVPN pricing.
We offer a 30-day money-back guarantee policy on your initial payment. Each refund is liable only if the payments were made no longer than 30 days prior to the claim. We do not grant refunds for recurring subscription payments if you cancel the Services after the renewal, unless applicable law provides otherwise. To receive a refund, please contact our customer support team.
VuzeVPN uses Paddle as a payment processor for the subscription plans. Paddle accepts the following methods:
  • Mastercard
  • Visa
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • PayPal
  • Apple Pay*
  • Wire Transfers (ACH/SEPA/BACS)
  • *The Apple Pay option will only appear at checkout for one-time payments to customers using the Safari browser with Apple Pay set up on their device.
    If you signed up for a VuzeVPN plan make sure you have the account details at hand (email and password) and click here to download and install the app. Once you installed VuzeVPN, enter your credentials and your good to go!
    Not to worry! Just contact our support team and everyhing will be sorted out.